Terms and Conditions (B2C)
Applicable to private customers and consumers
📄 Legal Notice
The legally binding version of these Terms and Conditions is in German. This English version is provided for your convenience only. In case of any discrepancies, the German version shall prevail.
Please use the language switcher above to view the official German version.
Summary of Key Points
1. Scope: These terms apply to consumers using Profile Bakery for personal photo processing.
2. Services & Free Demo: AI-powered photo editing, background changes, clothing adjustments, quality improvement. A free demo feature may be available, which involves automated processing of uploaded photos via AI models. We do not use your photos for AI training. Demo photos are generally deleted after 48 hours. If retention is temporarily required to analyze and resolve technical bugs or errors, we may keep them for a short period and then delete them completely.
3. Pricing: See pricing page. Payment via Stripe only. All prices include VAT.
4. Contract Term: Monthly or annual depending on plan. Cancel anytime to end of term.
⚠️ IMPORTANT: No Right of Withdrawal - No Refunds After Production
- Your right of withdrawal expires when you consent to immediate service delivery and use credits
- Credits are non-refundable after purchase, even if unused
- No refund is possible once production has started.
- Subscription credits expire at end of month - no carry-over to next month
- No right to transfer or refund unused credits
5a. Refunds & Revisions (exceptions): Refunds are only considered if you request cancellation before production has started; once production has begun, no refund is available. If the final product is faulty or significantly different from the sample shown during checkout (e.g. blurry, badly exposed, or due to our technical error), we offer a free re-run. One free revision is available on request—contact support@profilebakery.com. Requests must be submitted within 7 days of receiving the product and will be processed within 14 business days. Refunds are not available for wrong or incomplete information provided by you, or for purely subjective reasons (e.g. taste).
6. Usage Rights: You receive unlimited usage rights to generated images for all purposes.
7. Data Storage: Generated images deleted after 30 days (subject to change). You must download and save images yourself.
8. Warranty: No guarantee for AI-generated image quality. No right to re-processing or improvement.
9. Liability: Limited to intent, gross negligence, and personal injury. No liability for indirect damages, data loss, or platform unavailability. Limited to order value.
10. Applicable Law: Swiss law applies, mandatory consumer protection laws of your country remain unaffected.
11. Email communication and one-time offers: We may send you one follow-up email with an offer (e.g. discount code) if you entered your email in our B2C form but did not complete a purchase. Legal basis: legitimate interest. Each such email contains an opt-out link; you may also object by email to support@profilebakery.com.
For the complete and legally binding version, please switch to German using the language selector above.
Additional consent for free demo photos: To provide the free demo cost-efficiently, demo photos may be transferred to and processed by AI service providers and their subprocessors in third countries, especially the USA (including data centers operated by providers such as Google Cloud and Amazon Web Services). By uploading a demo photo and using the demo feature, you explicitly consent to such transfer pursuant to Art. 49(1)(a) GDPR.
Last updated: November 2025
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